We prioritize your privacy and satisfaction. This policy outlines how we handle your data and returns for products like Patkas, Dumalla, and Punjabi Turbans.
We collect personal information, such as your name, address, email, and payment details, to process your orders. Non-personal data, like browsing behavior, is used to improve your experience.
We never sell your information and only share it with trusted partners for shipping and payment processing.
Return Policy
We aim to ensure you are satisfied with your purchase. If not, you can return eligible products within 15 days of receipt.
Eligibility for Returns
- Items must be unused, unwashed, and in original packaging.
- Customized or tailored products are non-returnable.
Process for Returns and Refunds
- Contact customer support with your order details and reason for return.
- Once approved, ship the item back as instructed.
- Refunds are processed within 7 business days, excluding shipping fees.
Exchanges
Exchanges for size or color are allowed for eligible items, subject to availability.
Damaged or Incorrect Items
Report any defective or incorrect products within 48 hours of delivery with photos. We will arrange a replacement at no extra cost.